Enhancd Subscription Terms & Conditions

Last updated: 28 July 2026

Welcome to Enhancd Subscriptions, the simple way to stay stocked up on your favourite products without the hassle. By signing up for a subscription you agree to the terms below. These terms sit alongside our Terms of Service, Refund Policy and Shipping Policy. Where there is any overlap, these Subscription Terms apply to subscription orders.

1. Subscription overview

An Enhancd subscription is a recurring order. When you subscribe, you authorise Enhancd to charge your selected payment method on a repeating basis at the delivery frequency you choose. Your first payment is taken at checkout and each following order is billed automatically until you pause or cancel.

Subscriptions are currently available in Australia, New Zealand and the United Kingdom.

2. What you are agreeing to at checkout

Before you complete your purchase, the recurring nature of a subscription is shown to you in each of the following places:

• In the product title and the plan you select (for example "1 Pack Subscription", "2 Pack Subscription", "3 Pack Subscription")
• In the plan description, which states the pack size and the delivery frequency
• On the cart and checkout pages, alongside the selected frequency
• Directly below the checkout buttons, with the note: "One or more of the items in your cart is a recurring or deferred purchase."

After you subscribe you will also receive:

• A subscription confirmation email at the time of purchase, setting out your plan, price, frequency and how to cancel. Please keep this email for your records.
• A reminder email 3 days before each renewal order is processed.

By completing checkout you give your express consent to these recurring charges.

3. Plans, pricing and discounts

• Subscriptions are available in 1 Pack, 2 Pack and 3 Pack sizes, depending on the product.
• Subscription plans are discounted against the equivalent one-time purchase price. The exact discount and price for your plan is shown on the product page and confirmed at checkout before you pay, and it may differ between Australia, New Zealand and the United Kingdom.
• Subscription discounts are applied automatically to each renewal and cannot be combined with other promotions or discount codes.
• Subscription discounts apply only while your subscription remains active. If you cancel, the discount does not carry over to one-time purchases.

4. Delivery frequency

You choose your delivery frequency when you subscribe. Depending on the product and plan you select, options may include monthly, every 2 months, every 3 months, every 6 months, or a multi-pack delivered monthly. You can change your frequency at any time in the customer portal.

5. Renewal reminders

We send you an email reminder 3 days before each renewal is processed. The reminder tells you what is coming, when you will be charged, and how to change, skip, pause or cancel before the order goes ahead.

6. Managing your subscription

You can manage your subscription at any time in the Enhancd Customer Portal. From there you can:

• Update products or quantities
• Change your delivery frequency
• Skip an upcoming order
• Update your delivery address or payment details
• Pause or cancel your subscription

If you signed up online, you can cancel online. You never need to call us, wait for a reply, or complete any extra steps to cancel. If you would prefer help, email support@enhancdperformance.com and we will action it for you.

7. Cancelling, pausing and skipping

• You can cancel your subscription at any time, and the cancellation takes effect immediately. You will not be charged again after you cancel.
• Pausing delays your future orders until you choose to resume.
• Skipping moves your next order to the following cycle and leaves the subscription active.
• Orders already in production or dispatched cannot be recalled. If you cancel, pause, skip or make changes within 48 hours of a scheduled billing date, the change may not apply to that order, but it will apply to every order after it.

8. Billing, payments and failed payments

• Subscriptions renew automatically at the frequency you selected until you pause or cancel.
• Payments are processed securely using the payment method saved to your account. Enhancd does not store your full card details.
• Please keep your payment and address details up to date to avoid interruptions.
• If a payment is declined, we may retry it over the following days and will email you so you can update your details. If we cannot collect payment, the subscription may be paused or cancelled and that delivery will not be sent.

9. Price changes

• Subscription pricing may change over time due to product, ingredient or shipping cost adjustments.
• If your subscription price changes, we will email you at least 14 days before the renewal that the new price applies to.
• You can cancel or change your subscription free of charge at any point during that notice period. If you do not cancel, the new price applies from that renewal.

10. Shipping

Subscription orders are shipped in line with our Shipping Policy. Subscription orders ship free within Australia, New Zealand and the United Kingdom. Delivery timeframes vary by destination. International orders may be subject to import duties or taxes, which are the responsibility of the customer.

11. Money-back guarantee, refunds and returns

Your first subscription order. Your first subscription order is covered by our 90 day money-back guarantee. If you are not satisfied, email support@enhancdperformance.com within 90 days of receiving that order and we will arrange a refund. This guarantee applies to your first order only.

Renewal orders. Renewal orders are not covered by the money-back guarantee and we do not offer refunds on renewal orders for change of mind, or where a cancellation was requested after the order had already been billed. You can avoid this entirely by cancelling, pausing or skipping before your renewal date, using the reminder email we send 3 days beforehand.

Damaged, faulty or incorrect orders. If any order arrives damaged, faulty or incorrect, contact us at support@enhancdperformance.com as soon as you can and we will replace it or refund it. Nothing in this section limits the time you have to make a claim under consumer law.

12. Your rights under consumer law

Nothing in these terms excludes, restricts or modifies any right or remedy you have that cannot be excluded under applicable consumer law.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to our money-back guarantee, and they apply to renewal orders as well as first orders.

New Zealand. Where you purchase as a consumer, the Consumer Guarantees Act 1993 applies and is not affected by these terms.

United Kingdom. Where you purchase as a consumer, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply and are not affected by these terms. This includes a 14 day right to cancel your initial subscription purchase and receive a refund. To use that right, email support@enhancdperformance.com within 14 days of receiving your order. Goods must be returned in the condition you received them and refunds are processed to your original payment method without undue delay. We will continue to meet the additional requirements of the UK subscription contracts regime under the Digital Markets, Competition and Consumers Act 2024 as they come into force.

13. How we keep subscriptions fair

We commit to the following for every subscriber, in every market we sell to:

• Key subscription information, including price, frequency, renewal and how to cancel, is given to you before you subscribe and confirmed in writing afterwards.
• You receive a reminder before every renewal.
• Cancelling is no harder than signing up, and can always be done online.
• We give advance notice of any price change and you can leave free of charge.

14. Changes to these terms

We may update these Subscription Terms from time to time, for example to reflect changes to our plans, our processes, or the law. We will post the updated terms on this page and change the "Last updated" date. If a change materially affects your existing subscription, we will notify you by email in advance and you may cancel before it takes effect.

15. Agreement

By subscribing, you acknowledge and agree to:

• Recurring charges to your chosen payment method until you pause or cancel
• The terms above covering plans, pricing, billing, shipping, refunds and changes
• Enhancd's right to update these terms with appropriate notice

16. Governing law and contact

These terms are governed by the laws of Queensland, Australia, without affecting any consumer protection rights available to you in your country of residence.

For any questions about your subscription, contact us at support@enhancdperformance.com.

Enhancd Performance Pty Ltd
Level 1, 241 Adelaide St
Brisbane, QLD 4000
Australia